How much do you charge for delivery?
We offer FREE Delivery for all orders over R749.
For orders below R750 we charge a R99 delivery fee.
Where do we deliver?
We deliver countrywide throughout South Africa!
How does delivery work?
As soon as an order is confirmed we begin the process of packing and dispatching the product. Depending on the time the order is placed with us by a customer, parcels leave either on the same day or the very next day. A confirmation email with a tracking number is then sent to each customer.
What is your return/exchange policy?
With our FIRST PAIR GUARANTEE, we will exchange or refund your first opened pair (as well as any unopend pairs) within 7 days of delivery!
Through our online shop we do everything we can to ensure that your selection of size and absorption level are correct and our incontinence consultants are available on our contact page to discuss your selection with you if you have any questions.
We do commit to 100% customer satisfaction and we ask you to please speak to us if your experience with our products, on the first try, or on repeat purchase, is anything less than fantastic.
Where packaging has not been opened we will accept items for full refund if returned within 60 days of purchase. Returns must be accompanied by original invoice, or a note with the order number and date of purchase. Refunds will be made in the original form of payment. Return shipping and original shipping costs are not refundable. Keeping proof of return shipment, such as tracking information or shipment receipt, is highly recommended.
Returns are subject to R99 shipping fee, but please contact us first to discuss your order details.